Complaints Procedure
How to complain
Send the details to the complaints address in your client agreement, or raise it through support. Include your account reference and what outcome you are seeking.
Acknowledgement
Complaints are acknowledged in writing, and you will be told who is handling the matter.
Escalation
If you are not satisfied with the outcome you may escalate to the relevant financial services ombudsman or regulator in your jurisdiction.
This is template wording. Have it reviewed by counsel qualified in every jurisdiction you intend to serve before publishing it.